Informații de contact

In accordance with EU Directive 2000/31/EC (E-Commerce Directive) and applicable national consumer protection law, the following trader information is disclosed:

Business identity

  • Company name: [COMPANY NAME]
  • Legal form: [e.g. Sole trader / LLC]
  • Country of registration: [COUNTRY]
  • Registered address: [STREET, CITY, POSTAL CODE, COUNTRY]
  • Company registration number: [NUMBER]
  • VAT identification number: [VAT NUMBER] (if VAT-registered)

Customer contact

  • Email: [EMAIL]
  • Phone: [PHONE NUMBER]
  • Customer service hours: Monday–Friday, [HH:MM]–[HH:MM] [TIMEZONE]

Complaints

We aim to respond to all complaints within 2 business days. If unsatisfied with our response, you may contact the consumer protection authority in your country or the European Consumer Centres Network at eccnet.eu.

Dispute resolution

Note: the EU-wide ODR platform was shut down on 20 July 2025 (Regulation EU 2024/3228). For disputes, please contact your national ADR body or ECC-Net directly. Our contact email for dispute-related matters: [EMAIL].