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Terms of Service

Last updated: June 2, 2026

1. Introduction

Welcome to Terralox. By visiting our website (terralox.eu) and placing an order, you agree to be bound by the following Terms of Service. Please read them carefully before using our store.

2. Company Information

  • Store name: Terralox
  • Website: terralox.eu
  • Contact: support@terralox.eu

3. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age
  • You are legally capable of entering into a binding contract
  • You are not prohibited from purchasing our products under applicable law

4. Products

We reserve the right to modify, discontinue, or limit the availability of any product at any time without notice. Product images are for illustrative purposes and may slightly differ from the actual item. We do our best to display colours and details as accurately as possible.

5. Pricing & Payment

  • All prices are displayed in EUR and include applicable taxes unless stated otherwise
  • We reserve the right to change prices at any time without prior notice
  • Payment methods accepted: Cash on Delivery (COD) and other methods shown at checkout
  • In the event of a pricing error, we reserve the right to cancel the order and issue a full refund

6. Orders & Contract

When you place an order, you are making an offer to purchase. A binding contract is formed only when we send you an order confirmation email. We reserve the right to refuse or cancel any order at our discretion, including cases of suspected fraud, incorrect pricing, or stock unavailability.

7. Shipping & Delivery

Delivery times and shipping costs are outlined in our Shipping Policy. Terralox is not liable for delays caused by third-party couriers or circumstances beyond our reasonable control.

8. Returns & Refunds

Our returns and refund process is governed by our Refund Policy, which complies with EU consumer protection law (EU Directive 2011/83/EU). You have the right to withdraw from your purchase within 14 calendar days of delivery.

9. Cash on Delivery (COD)

  • By selecting COD at checkout, you agree to pay the full order amount in cash upon delivery
  • Unjustified refusal of delivery may result in return shipping charges being applied to your account
  • Repeated unjustified refusals may result in restriction from future COD orders

10. Intellectual Property

All content on terralox.eu — including logos, images, text, and design — is the property of Terralox and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use any content without our prior written permission.

11. Limitation of Liability

To the fullest extent permitted by law, Terralox shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability shall not exceed the value of the order in question.

12. Governing Law

These Terms of Service are governed by the laws of the European Union and applicable national law. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in the relevant jurisdiction.

13. Changes to These Terms

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated date. Continued use of our website after changes are posted constitutes your acceptance of the revised terms.

14. Contact Us

  • Email: support@terralox.eu
  • Website: terralox.eu

We respond to all enquiries within 1-2 business days.